Casino / Mobile
These Terms & Conditions set out what you agree to when you open and use a 11 gen account. Access and use of this platform depends on your local law and eligible region — review these terms carefully before you proceed.
By accessing 11 gen and creating an account, you accept these Terms & Conditions as they stand at the time of your visit. We update them when our services change, and the current version shown on this page replaces any earlier version. Your continued use after an update means you accept the revised terms. These terms apply to every action you take inside your account — logging in, submitting transaction requests via bKash, Nagad or Rocket, browsing game lobbies, or contacting support. They do not alter any rights you hold under your local law; where local law sets a stricter standard, that standard applies. We are not able to confirm legal availability in every jurisdiction, so you are responsible for checking whether using this platform is permitted where you are. If any clause turns out to be unenforceable, the rest of the terms remain in effect. Nothing in this document creates a partnership, employment or agency relationship between you and us. Questions about a specific clause can be raised through the support routes listed on this page.
These terms define what falls inside and outside the scope of your 11 gen account agreement. Account access, in-platform transactions and site content are all governed here. Third-party services — such as the payment networks you use to fund your wallet — are governed by their own terms and ours only where they interface with your account record.
All login sessions, account creation steps and identity checks fall within this policy. You must keep your login details private. Any action performed under your account credentials is treated as authorised by you.
Deposits and withdrawals processed through your account — whether via bKash, Nagad, Rocket or Bank Transfer — are subject to these terms. The transaction reference shown in your account history is the binding record of each request.
Game availability, lobby arrangements, promotional notices and policy documents published on 11 gen are governed by these terms. We can update or remove content at any time; the version live on the site applies.
Payment networks, studio software and any external service you interact with through our platform operate under their own terms. We are not liable for the conduct of those third parties or for interruptions outside our control.
You have specific, practical rights within your 11 gen account that these terms protect. You can review your full transaction history directly in the account dashboard — every bKash, Nagad or Rocket request is logged with a reference number you can match to your wallet history. If a detail in your account profile is incorrect, you can update it through the account settings page; if a field is locked, contact support to request a correction. You may raise a question about any clause in these terms at any time using the support routes we publish. We will acknowledge your query and respond with the relevant policy detail. You may also request that we close your account; the process is available through account settings or via support, and we will confirm when the closure is complete. These rights sit alongside — not instead of — any rights you hold under applicable local law.
Your account dashboard shows a timestamped log of every transaction request. Match reference numbers against your bKash, Nagad or Rocket wallet history to verify each entry.
Update editable profile fields through account settings at any time. For locked fields, submit a correction request through the support channel and we will process it in line with our verification steps.
If a term is unclear, reach our support team through the published contact routes. Reference the specific clause you are asking about so we can respond with the most relevant detail.
Account closure can be initiated from account settings or by contacting support directly. We confirm closure in writing once the process is complete and any pending transaction is resolved.
If you have a question about these Terms & Conditions, need to report a discrepancy in your account record, or want to understand how a specific clause applies to your situation, use the contact routes below. We publish the channels that are live and reachable — we do not list routes we cannot maintain. When you contact us about a terms query, include your account reference and the clause or transaction detail you are asking about so we can give you a precise answer.
Open the live chat widget from any page inside your account. Use this for questions about a specific transaction reference, a clause in these terms, or an account action that was not completed as expected.
Send a written query to our support email address published in the account help section. Include your account ID and a clear description of the terms question so we can route it to the right team.
The help centre inside your account contains published policy summaries and step-by-step guidance on common terms questions — covering transaction records, account rights and closure requests.
Transparency about how we manage your account data and apply these terms is part of how we operate. We keep the practices below consistent across all account types, and we describe each one factually — not as a promise of a specific outcome, but as the standard we maintain.
Account data you submit — including payment references from bKash, Nagad or Rocket — is held to process your transactions and maintain your account record. We do not share it with third parties except where required to process your payment or comply with applicable law.
We use cookies to keep your session active and to track account navigation for security purposes. You can review and adjust cookie preferences through your browser settings; some functional cookies are required for the account area to work correctly.
Your account credentials are your responsibility to protect. We apply session controls on our side, but we treat any action performed under your login as authorised by you. If you suspect unauthorised access, contact support immediately through the live chat route.
When these terms change, the updated version is published on this page and takes effect from that date. We retain account and transaction records for the period required under applicable law and our internal record-keeping obligations.
These questions cover what visitors ask most often when reading these Terms & Conditions. If your question is not here, use the live chat or email route to reach our support team directly.
Yes. Opening or continuing to use a 11 gen account means you accept the current version of these terms. If you do not agree, you should not use the platform. The terms in effect are always the version published on this page.
We update the terms on this page when our services change. Your continued use of the account after an update means you accept the revised version. We recommend checking this page periodically, especially before a large transaction.
The transaction reference logged in your account dashboard is the binding record. Match it against your bKash or Nagad wallet history. If the records differ, raise a query through live chat and include both reference numbers so we can investigate the discrepancy.
Access depends on your local law and eligible region. You are responsible for confirming that using this platform is permitted where you are. These terms do not override local legal requirements, and 11 gen does not confirm legal availability for every jurisdiction.
Editable fields can be updated directly from your account settings page. If a field is locked and contains incorrect information, contact support via live chat or email, include your account reference, and describe the correction needed.
Rocket and other external payment networks operate under their own terms. These terms cover how your transaction request is recorded and processed on the 11 gen side. We are not liable for delays or errors that originate within the payment network itself.