Casino / Mobile
At 11 gen, this policy explains exactly what data we collect when you use your account, how we use it, and what controls you have over it. Access to our platform and the scope of this policy depend on your local law and the eligible regions we operate in.
When you open and use your 11 gen account, we collect information that is necessary to operate your account, process transactions and keep the platform secure. This includes the details you enter at registration — your name, email address and contact number — as well as transaction records generated when you fund your account through bKash, Upay or Bank Transfer. We retain those payment references so that both you and our support team can match any transaction to your account history. We also collect device and session data: your browser type, IP address and the pages you visit within the platform. This information helps us identify unusual activity and keep your account protected. We do not sell your personal data to third parties. We may share limited data with payment processors — for example, to validate a bKash confirmation or a Bank Transfer reference — but only to the extent required to complete or verify your transaction. Data shared with payment partners is governed by their own published policies, which we encourage you to read. Your use of 11 gen and the data we process are subject to the laws applicable in your jurisdiction and the eligible regions we serve.
This policy applies to data collected directly through your 11 gen account and the platform. It does not extend to third-party services you reach from our site. Understanding the boundary helps you know exactly where our responsibilities begin and end.
Data collected when you log in, update your profile or contact support falls within this policy. This includes your registration details and any correspondence you send through our published contact routes.
Payment data linked to your bKash, Upay or Bank Transfer activity on our platform is covered here. We keep these records to support account verification and to help you reconcile your transaction history.
Browsing activity on our platform — pages viewed, game categories opened, session duration — is collected and governed by this policy. This data is used for platform operation and security, not for resale.
When you leave our platform to complete a bKash or Bank Transfer transaction on an external app or banking portal, that session is outside our policy. Those services have their own data terms, and we have no control over how they handle your information.
You have practical choices over the data we hold about you. If you want to see what information is on record, you can write to our support team using the contact route published on this site, and we will provide you with a summary of the data we hold for your account. If any detail is wrong — a misspelled name, an outdated contact number — you can request a correction through the same route. We aim to respond to data review and correction requests within a reasonable period, though the exact timeframe depends on the volume of requests at any given time. You can also ask us to close your account; in that case we will delete or anonymise personal data that we are not required to retain for legal or financial compliance reasons. Transaction references tied to bKash, Upay or Bank Transfer activity may need to be kept for a statutory period before deletion. If you have a question about what we hold or how we use it, raising it with support is the right starting point.
Write to support and request a summary of the personal data linked to your account. We will confirm what we hold and how it is being used.
If your registration details are out of date or incorrect, contact support with the correction and we will update your record once we have verified the change.
Any question about how a specific piece of data — a transaction reference, a session log — is being used can be submitted through our support contact route for a plain-language response.
You may request that we close your account and remove your personal data where no legal retention obligation applies. Transaction records subject to compliance requirements will be retained for the required period.
If you have a question about your data, a correction to request, or a concern about how your information is handled, the routes below are the ones we actually monitor. Use the one that suits how you prefer to communicate, and keep your account details ready so we can locate your record quickly.
Send your data query or correction request to the email address published in your account area. Include your registered contact number so we can match your request to the right account record.
Open the chat widget from any page on the platform to raise a data question in real time. Have your account email address ready when the agent connects so your record can be pulled up immediately.
The help section inside your signed-in account lists the current contact routes and any updates to how we handle data requests. Check there first if you are unsure which channel to use.
Keeping your account data secure is a practical commitment, not a formality. We use standard encryption on data in transit and restrict internal access to account records to the teams that need them to operate your account or process a support request. Here is how we handle the main areas.
We use cookies to keep your session active and to understand which parts of the platform you use. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the platform functions on your device.
We hold personal data for as long as your account is active and for the period required by applicable compliance rules after closure. Transaction records — including bKash and Bank Transfer references — may be kept longer where financial regulations require it.
Your account is protected by the login credentials you set. We do not store your bKash PIN or Bank Transfer password. If you believe your account has been accessed without your permission, contact support immediately using the published route.
We may update this policy when our data practices change. The revised version will be posted here with the update date shown. Continuing to use your account after an update means you have read the revised terms that apply in your eligible region.
These are the questions we hear most often about how your data is collected, stored and managed. If your question is not here, use the support routes in the contact section above.
We collect the details you enter at registration: your name, email address and contact number. We also log your device type and IP address when you access the platform. This data is used solely to operate your account and keep it secure.
Yes. Payment references — including bKash confirmation codes and Bank Transfer IDs — are stored in your account transaction history. We keep these so you and our support team can match any funding activity to your account record when needed.
We do not sell your data. We share limited information with payment processors — such as the processor handling a bKash or Upay transaction — only to the extent required to complete or verify your payment. Those partners have their own data policies.
Write to us through the email or live chat routes published in your account. Include your registered contact details so we can locate your record. We will send a summary of the data we hold and process any correction request after verifying your identity.
Personal data that is not subject to a legal or financial retention requirement is deleted or anonymised after account closure. Transaction records tied to bKash, Upay or Bank Transfer activity may need to be kept for a statutory period under applicable rules.
This policy applies to accounts on the 11 gen platform. Whether you can access and use the platform depends on your local law and the eligible regions we serve. If you are outside a supported region, your access and the applicable rules may differ.