Casino / Mobile
11 gen has put together answers to the questions we hear most — account setup, bKash and Upay deposits, transaction records and finding your way around the lobby. If something is not covered here, our support routes are listed below.
This page is organised around the real steps you take at 11 gen — from opening your account through to depositing via bKash or Bank Transfer and then finding a game in the lobby. Each answer describes what you will see on screen and where to look inside your account, rather than giving abstract instructions that do not match the actual interface.
The figures below reflect structural facts about how Multiplegen is set up — the game categories in the lobby, the payment routes shown in the account area, the languages in which the interface is available, and the support channels published on this site. None of these numbers are marketing estimates; they describe what you can verify by opening the relevant section of your account or browsing the lobby.
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When the FAQ does not cover your specific situation, these are the two support routes we publish. Both channels reach the same team. For payment-related questions, have your bKash sender number, Upay transaction ID or Bank Transfer reference ready before you write — it speeds up every conversation. Account and identity questions may require you to verify ownership through the steps shown in your account settings.
Open the chat icon from any page while signed in. This is the fastest route for deposit status, transaction ID checks and lobby access questions. Have your account reference and payment details ready before starting the conversation.
Use the email address published in the Contact section of this site. Email is suited to account verification questions, document submission and cases where you need a written record of the resolution. Include your registered mobile number in every message.
The Help section inside your signed-in account lists step-by-step instructions for password resets, wallet linking and transaction disputes. It is updated when processes change, so check there first before raising a support ticket.
Account transparency at 11 gen means every transaction has a visible record and every policy is published in plain language. The points below describe the mechanisms we have put in place so you can verify your own account history, understand what the platform offers and know exactly where to look when something is unclear. These are structural features, not claims — you can check each one from inside your signed-in account.
Every bKash, Upay and Bank Transfer deposit is logged in your account history with a timestamp, reference number and status. You can match these entries against your mobile wallet history line by line without contacting support.
The Terms and Conditions, Privacy Policy and bonus rules are linked from the site footer. These are the documents that govern your account. If a FAQ answer points you to a policy, that policy is accessible without signing in.
bKash, Upay and Bank Transfer are the payment routes configured on this site. Only these three appear in your deposit flow. We do not display payment options that are not active for your account region.
Game content in the lobby comes from Microgaming, Spadegaming, PlayStar and Bigtime Gaming. The titles shown in your lobby are the ones available for your region. RTP information is displayed only where the game or provider exposes it.
The three payment routes at 11 gen each follow a different path from your wallet to your account. Understanding how they differ helps you pick the right one for the amount you want to deposit and the record you need to keep. Each route has its own reference format — knowing which one you used makes it much faster to trace a pending transaction through your account history or with support.
Send from your bKash wallet using the merchant number shown in your deposit screen. The confirmation SMS from bKash contains your transaction ID — copy this before you submit the deposit form on 11 gen.
Upay works through the same deposit flow. Your Upay app shows a transaction reference after each transfer. This reference is your proof of payment and should match the entry in your 11 gen transaction history once the deposit is confirmed.
Bank Transfer is suited to larger amounts. Your bank will issue a transfer reference number. Enter this in the reference field of the deposit form. Bank transfers may take longer to reflect than mobile wallet payments — the timeline depends on your bank.
For everyday deposits, bKash and Upay are the most direct because the confirmation arrives instantly in your mobile wallet. For amounts that exceed mobile wallet daily limits, Bank Transfer is the practical alternative. All three routes are logged in your account history.
The lobby at 11 gen is structured around four categories: slots, live casino, table games and sportsbook. Game content comes from Microgaming, Spadegaming, PlayStar and Bigtime Gaming. Cricket betting is the sportsbook category followed most closely by Bangladesh members, covering IPL, BPL and international matches.
Slot titles from Microgaming, Spadegaming, PlayStar and Bigtime Gaming are arranged in category rows. Crash SpinWin and bKash FundBox are among the titles available. RTP is shown only where the game or provider exposes that figure.
The live casino section includes Baccarat Fire and Sylhet Live Lobby among its available tables. Tables are grouped by game type. You can browse the full live dealer selection from the Live Casino tab without leaving the lobby.
Cricket Betflash and Football Agility are available in the sportsbook. Cricket coverage includes BPL and IPL fixtures. The sportsbook tab sits alongside the casino categories so you can move between betting and casino games in one session.
The lobby is accessible through any mobile browser without a separate download. Your account, wallet and game history are available from the same signed-in session whether you open 11 gen on a phone or a desktop browser.
These are the questions we receive most often through live chat and email. Each answer describes the actual step or screen involved — not a general instruction. If your situation differs from what is described, the support routes above are the next step.
Open the Deposit section of your account while signed in. Select bKash from the payment route list and follow the merchant number and amount fields shown on screen. After sending from your bKash wallet, copy your bKash SMS transaction ID and enter it in the reference field before submitting. Your account balance updates once the deposit is confirmed.
Check your account transaction history first. The entry will show a status of Pending, Processing or Confirmed. If it has been pending for longer than the timeframe shown on the deposit confirmation page, contact live chat with your bKash transaction ID and the deposit reference number from your 11 gen account. Do not send a second deposit before the first is resolved.
Yes. Both Upay and Bank Transfer are available payment routes on the same account. You can use either depending on the amount and the wallet you have available. Each deposit is logged separately in your transaction history with its own reference number, so the two methods remain distinct in your account record.
Your transaction history is inside your signed-in account under the Wallet or Transactions tab — the exact label depends on the account layout you see. Every bKash, Upay and Bank Transfer deposit is listed there with a timestamp, reference number and current status. You can match these entries against your mobile wallet history to verify amounts.
Go to the login page and select the forgot password option. Enter the mobile number or email address registered to your account. Follow the verification step shown on screen — the exact method depends on how your account was set up. If the reset step does not arrive, check your registered mobile number is entered correctly and try again, or contact email support.
Game content at 11 gen comes from Microgaming, Spadegaming, PlayStar and Bigtime Gaming. These studios supply the slot titles, live dealer tables and table games in the lobby. The titles visible in your lobby reflect what is available for your account region. RTP figures are shown only where a specific game or studio exposes that information.