Casino / Mobile
These are the legal terms that govern how 11 gen operates and what applies to your account. Access to this platform depends on your local law and eligible region — read through to understand what is covered, what your rights are, and how to raise a question with us.
Access to 11 gen and the services available through your account is subject to the laws and regulations of your local jurisdiction. We do not extend access to regions where doing so would be unlawful, and it is your responsibility to confirm that using this platform is permitted where you are located. By creating an account, you confirm that you have read these terms and that you meet the eligibility conditions in your region. These terms apply to all account activity, including deposits made through bKash, Upay, or Bank Transfer, as well as any transactions recorded in your account history. We may update these terms when our operational or compliance requirements change — the version shown on this page is the one in effect. We will not apply changes retroactively to completed transactions. If a particular section of these terms is found to be unenforceable in your jurisdiction, the remaining sections continue to apply in full. For questions about how a specific term affects your account, you can reach our support team through the contact routes published on this site.
Not everything falls under the same legal framework. This section sets out what is and is not covered by these terms, so you know exactly where this policy applies to your account and where separate rules may govern your experience.
These terms govern how your account is created, verified and maintained on this platform. Account access depends on eligibility in your region. We reserve the right to suspend or close accounts that breach these conditions.
All deposits and withdrawals processed through your account — including those made via bKash, Upay or Bank Transfer — fall under this policy. Transaction records visible in your account history are the authoritative reference for any query.
Game content, promotional material, odds and lobby information published on this site are covered by these terms. Content is provided for eligible regions only and may differ depending on local law and the conditions of your account.
Payment processors, game studios and any external services linked from this platform operate under their own terms. We are not responsible for the policies of those third parties, and this policy does not extend to services outside our direct control.
You have several concrete actions available to you under these terms. Your account holds a full record of transactions, including bKash deposits, Upay transfers and any Bank Transfer references — you can review these at any time by opening your account history page. If you notice that account details such as your contact information or registered payment method are incorrect, you can update them from within the account settings area; follow the fields and verification steps shown there. Raising a formal question about how a term applies to your account is handled through our support contact routes — use the email or live chat channel published on this site and include your account reference so we can locate the relevant record. We do not require you to use a specific format, but clear details speed up the review. If you want to request a change to your account data or ask how your information is being used, submit the request through the same published support route and we will respond in line with our handling commitments.
Open your account history page to see every deposit and withdrawal, including bKash and Upay entries. Each line shows a transaction ID and status you can cross-check against your own wallet history.
Account settings allow you to update contact information and registered payment details. Follow the verification steps shown on the settings page; do not share verification codes with third parties.
Use the published support channels — email or live chat — to ask how a specific term affects your account. Include your account reference to help us locate the right record and give you a direct answer.
If you want to know how your personal details are used, stored or shared, submit a request through the same support route. We will confirm what data we hold and the basis on which we process it.
If a term on this page raises a question specific to your account — whether about a transaction, access conditions or your data — use the contact routes below. Provide your account reference in any message so we can respond accurately and without delay.
Send your legal or account query to the email address published on our contact page. Include your account reference and the specific term or transaction you are asking about to help us give a direct response.
The live chat option is accessible from within your signed-in account. Use it for queries about policy scope, account conditions or transaction records. Have your account details ready when you start the conversation.
The Help Centre on this site covers common policy questions, account verification steps and transaction record guidance. Check there first — if your question is not answered, escalate through email or live chat.
Our approach to data handling, account security and policy changes is built around what is visible and verifiable in your account. We do not make claims we cannot show you directly inside the platform.
We collect and store the information you provide at registration, including payment references linked to bKash, Upay or Bank Transfer activity. This data is used only for account operation, transaction verification and policy compliance. We do not sell your data to third parties.
This site uses cookies to maintain session state and support the account login flow. You can review or adjust cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load and how your session is preserved between visits.
Your account is protected by the credentials you set at registration. We recommend you do not share your login or any verification codes sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through the published support routes.
When these terms are updated, the new version replaces the previous one on this page. We retain transaction records in line with our operational obligations. You can request a summary of the data we hold on your account through the email contact route published on this site.
These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh. If your question is not covered here, use the support contact routes to ask directly.
Yes. Access to 11 gen depends on whether using this type of platform is permitted under the laws of your specific location and region. It is your responsibility to confirm this before registering. We do not extend access where doing so conflicts with local law.
All account activity is covered — including deposits and withdrawals made through bKash, Upay and Bank Transfer. Your account history page shows each transaction with a reference ID. These records are the authoritative source if a dispute or query arises.
Open the account settings page while signed in. Update the relevant fields — contact information or registered payment details — and follow the verification steps shown there. If you cannot complete the update yourself, contact support through the published email or live chat route.
The updated version takes effect on the date shown at the top of this page and replaces all previous versions. Changes do not apply retroactively to transactions already completed. Continued use of your account after an update means you accept the revised terms.
Submit a request through the email support route published on our contact page. Include your account reference. We will confirm what data we hold, the basis on which we process it, and how long we retain it in line with our obligations.
No. Game studios — including those whose content appears in the lobby — operate under their own terms. Our policy covers your account and the transactions we process directly. For anything involving a third-party service, you need to check their own published policy.