Casino / Mobile
Your 11 gen account connects directly to the payment rails you already use — bKash, Upay and Bank Transfer — so moving money in or out follows a path you already know. Check your balance, review pending transactions and manage your wallet details from the account area on any device.
Depositing into your 11 gen account starts at the cashier section, which you reach directly from the account menu once you are signed in. We support bKash, Upay and Bank Transfer as deposit routes — each one maps to a wallet or bank account you hold in Bangladesh.
Log into your account and navigate to the cashier or deposit section from the account menu. The available payment methods for your region are listed there.
Select bKash, Upay or Bank Transfer from the options shown. Each route displays the current Deposit references — enter an amount that falls within the range on screen.
Complete the payment through your bKash, Upay or bank interface as you would any other transfer. Approve the transaction and note the wallet confirmation reference.
Return to your account page. Once the payment clears, your balance updates to reflect the deposit. Keep your wallet reference until the balance shows correctly.
When you are ready to withdraw, the payout section sits alongside the deposit route inside your account cashier. We route withdrawals back to the same wallet type you used to deposit — bKash to bKash, Upay to Upay, Bank Transfer to your registered bank account — so the money returns to an account that already belongs to you.
From your signed-in account, go to the cashier and select the withdrawal option. The methods available to you are listed based on your account's deposit history.
Choose the wallet or bank account you want the funds sent to. Confirm the destination details match what is registered to your account to avoid delays.
Type in the amount within the limits shown on screen, review the summary, and confirm the request. Your account balance adjusts immediately to reflect the pending withdrawal.
Your withdrawal appears in the account history with a status label. Check there first if you want an update before reaching out to account support.
At certain points in your account journey — often before a first withdrawal or when activity triggers a routine review — your account area will display a verification prompt. We do not prescribe a fixed document list here because the fields and instructions shown in your account are what determine exactly what is needed at that moment. Open the verification section when prompted and follow only the instructions displayed there. Each field is labelled clearly.
Log into your account and look for any verification notice in your account area or notifications. The prompt appears when a check is required before your next action.
Open the verification section and complete only the fields shown. Instructions are displayed next to each field — do not submit documents not asked for.
Use the upload or input tools in your account section, not a chat window. Submissions made through the account area are logged and tied to your profile correctly.
After submitting, your account history records the review status. Check there for updates before contacting support, as the status label changes as the review progresses.
The payment routes on your account are set up around the wallets and banks Bangladesh members already use day to day. bKash is the most commonly used route for account funding, with Upay available as a second mobile wallet option and Bank Transfer covering direct account-to-account moves for those who prefer their bank. All three routes appear inside the cashier section of your signed-in account, labelled clearly with the limits that apply.
Fund or withdraw via your bKash mobile wallet. The cashier generates a reference for each transaction that you can match against your bKash history.
Use your Upay wallet as an alternative mobile funding route. Select Upay from the cashier, confirm the transfer inside your Upay app and note the transaction ID.
Transfer directly between your bank account and your 11 gen balance. Bank details are shown in the cashier at the time of the transaction — do not use saved details from a previous session.
Every payment you make through bKash, Upay or Bank Transfer produces two records: one in your wallet app and one in your 11 gen account history. Keeping these aligned is straightforward if you know which details to compare.
The cashier generates a unique reference for each deposit or withdrawal request. This reference appears in your account history and should match the confirmation number in your bKash, Upay or bank statement.
Each transaction in your account history carries a status label: pending, confirmed or declined. These update as the transaction progresses, so checking the label tells you the current stage without needing to contact support.
Your bKash or Upay app records the exact time of each transfer. Compare this timestamp to the time shown in your account history to confirm the two records refer to the same payment.
Hold onto the wallet confirmation screenshot and the cashier reference until your account balance fully reflects the transaction. If a discrepancy arises, these two items are what account support will ask you to provide.
Your account security on 11 gen runs through several layers that operate in the background of every banking action. Verification checks, domain confirmation and wallet ownership controls are built into the deposit and withdrawal flow so that your money moves only to and from accounts that belong to you. If you ever have a question about a transaction that the account history does not resolve, the published support route is the right place to raise it.
Always confirm you are on the correct 11 gen domain before entering account credentials or initiating a payment. Phishing attempts often use near-identical URLs — check the address bar before proceeding with any banking action.
Your account is linked to the wallet details you register at setup. Withdrawals route back to those registered accounts, which means payouts cannot be redirected to a third-party wallet without an account-level change that requires verification.
When a new payment method is added or a change is made to your registered wallet details, the account area prompts a confirmation step. Follow only the fields shown in your account — do not share wallet PINs or OTPs with anyone claiming to represent support.
If a transaction sits in pending status beyond the window shown in the cashier, or if a balance discrepancy appears, reach out through the support route published in your account area. Have your cashier reference and wallet confirmation ready to share.
These are the questions we hear most from members working through their first deposit, withdrawal or verification check. Each answer reflects how the account area actually works — not a generic process.
Your deposit options are bKash, Upay and Bank Transfer, shown inside the cashier once you are signed in. The limits for each method are displayed at the point of selection — check those before entering an amount.
Check your bKash app for a confirmed transaction reference. If the wallet shows the transfer as complete but your account balance has not updated, contact support through the route in your account area and provide the cashier reference and your bKash confirmation.
Withdrawals route to the wallet registered to your account. To change the registered wallet, follow the update process in your account settings and complete any verification prompted there before submitting a withdrawal request.
The verification section in your account area shows exactly which fields are required at the time you are prompted. We do not publish a fixed list here because requirements depend on the stage of your account review — follow only what your account screen asks for.
Your account history section shows each withdrawal with a status label that updates as the request progresses. Check the label there first. If it remains at pending beyond the window shown in the cashier, raise it with account support using the reference shown in your history.
Minimum and maximum amounts for each payment method — including Bank Transfer — are displayed inside the cashier at the point of selection. These can vary, so always check the current limits shown in your account rather than relying on a fixed figure.